Privacy Guidelines

Personal Safety Tips

1) Never reveal information about your personal identity (ex. your name, address, phone number, age, physical description, school) to strangers whom you may encounter online.

2) Do not reveal such information in the a public online forum where you may not know everyone who could see your information

3) Never reveal personal information on-line about someone else unless you have their permission and you know the information will not be used for harmful purposes.

4) Never reveal your personal email and its passwords, or the passwords of anyone else.

5) Never send a picture of yourself, another person or a group of people over an electronic network without prior informed permission of everyone involved and in some cases the permission of parents or guardians.


WordPress and Privacy

When using WordPress or any other blogs, you should be aware of your privacy settings. You should never have all your information available to the public.

If you have any questions, please go to the WordPress Privacy Page:


Using a Public Computer

The information you provide to the office is confidential. That means that no one has to know that you have contacted the office, or what you have shared with us.

If you have connected to our office using the Internet on a public computer, such as at a community centre, group home, youth justice facility, a library, or at school, it’s possible for others to see what websites you have visited. If you don’t want anyone to know that you’ve contacted our office, here’s what you can do:

Internet Explorer 8:

1) Hold down Shift+Ctrl+Del keys at the same time

2) A window will appear with several options. Select Temporary Internet Files, Cookies, and History. ClickDelete to clear the.

Note: You can start internet Explorer 8’s InPrivate browsing feature before visiting Kids Help Phone to keep your visit private. Open a new page and hold down the Shift+Ctrl+P keys at the same time. A notice will appear saying “InPrivate browsing has started” and Internet Explorer 8 won’t record any information about your website visits.

Internet Explorer 7:

1) Click on the Tools menu and select Internet Options.

2) In the General page under Browsing History, select the Delete button.

3) Select the Delete all… button at the bottom to clear everything. A confirmation pop-up will appear. Click the Yes button

Internet Explorer 6:

1) In the menu, click Tools

2) Click Internet Options… A box will open

3) In the middle of the box there is a section named Temporary Internet Files. Click the button markedDelete Files

4) When the box pops up, tick the Delete all offline content box and then click OK

5) Under History, click Clear History. This will clear the pages you’ve recently visited

6) A box will ask you if you want to delete all items in your history folder. Click Yes

7) Click OK to close the Internet Options box


1) Click on the Tools menu and select Internet Options

2) In the General page under Browser History, select the Delete button

2) Select the Delete all button at the bottom to clear everything


1) When browser window is open, go to the Tools menus and select Options 

2) Look for the Privacy tab and change the number of days to keep browsing history to 0. Select Clear Now

Google Chrome:

1) Click Tools menu. If you are using a Mac and the menu isn’t visible on the toolbar, select History on the menu bar

2) Select History

3) Click Delete History for the day you want to clear and the click OK to confirm

Note: You can start Chrome’s “incognito mode” before visiting Kids Help Phone to help keep your visit private. To turn on incognito mode, click the Tools menu and select New incognito window. Browsing in incognito mode keeps Google Chrome from storing information about the websites you’ve visited.


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